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639311 - Telemarketer

Description

Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits. May work in a call centre.

Skill Level

5

Skills Assessment Authority

Caveats

No caveats apply to this occupation.

Group: 6393 Telemarketers

Description

telephone existing and prospective customers to promote goods and services, and obtain sales and arrange sales visits.

Tasks

    • working from scripts and lists of contacts to promote goods and services by telephone
    • creating interest in goods and services, and seeking a sale or agreement to see sales representatives
    • arranging processing and despatch of goods and services, information kits and brochures to customers
    • arranging appointments for sales representatives
    • recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
    • reporting competitor activities and issues raised by contacts for attention by managers
    • maintaining statistics of calls made and successes achieved
    • submitting periodic reports on telemarketing activities and results
    • may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Occupations in this Group

    • 639311 Telemarketer

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PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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