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Client Charter

The way we work with you

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This Charter explains our commitment to get you the best possible outcome for your visa application. Our promise is to maximise your chances of visa application success. Combining our years of expert experience liaising with Immigration and the AAT Tribunal, we are well-versed in ensuring that your application receives a fair evaluation.

At VisaOne, we are committed to providing you with accurate and legally compliant advice with the current legislation.

Our Promise

What we do

> Provide legal representation for your application with the Department of Home Affairs to get the best possible outcome for you

> Provide accurate and quality legal advice based on current legislation

> Guide you efficiently and effectively in obtaining all the requirements to support your application

> Review all documentation and evidence to ensure legal compliance within 3 working days

> Identify red flags to ensure all evidence represents your case in the best light

> Send regular updates about your case when it is pending a decision in Immigration

How we will do it

> Maintain confidentiality and act in a professional manner at all times

> All services and communication will be online for easy access worldwide to ensure that you are always able to contact us

> Case managers are available to talk over the phone during business hours. There will also be a 24-hour response time for emails and calls received outside business hours

> No more long visits to law offices. Get the advice you need sooner

> Act in accordance with our quality assurance policies and procedures

> Maintain our Standard of Procedures to always ensure you experience the highest quality of service

How we will work for you

> Provide affordable legal services with flexible payment options and instalment plans

> Ensure you are aware of your legal rights and obligations as a visa holder

> Minimise jargon so that you always understand the legal advice we give you

> We will treat you and all our clients with understanding and empathy at all times, respecting your cultural background, language and tradition VisaOne is committed to your visa and immigration application and the excellent of practicing Australian immigration law.
I am very thankful for the team at VisaOne, and the help that they provided during my immigration process. They expertly guided me through all of the requirements and paperwork, and were always very quick to respond to questions that I had. I also greatly appreciated that they sent regular updates about the status of my application without me having to ask for those updates. They gave me confidence through what can be an overwhelming and difficult process. I would definitely recommend the professionals at VisaOne to anyone going through the immigration process.
Shane
Papua New Guinea, Graduate Visa

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Visa Options Today 

Get accurate eligibility advice on your visa situation first time round. A VisaOne Migration Agent will get in touch with you in 24 business hours.
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Trusted By Some of Australia's Leading Organisations

Trusted By Some of Australia's Leading Organisations

Explore Your Visa Options Today

Get accurate eligibility advice on your visa situation first time round.
A VisaOne Migration Agent will get in touch with you in 24 business hours.
BOOK A CONSULTATION

ABOUT US

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CONTACT US

PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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