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621511 - Retail Supervisor

Description

Supervises and coordinates the activities of retail sales workers.

Skill Level

4

Alternative Titles

    • Checkout Supervisor
    • Sales Department Supervisor

Skills Assessment Authority

Caveats

Not eligible if:

Caveat 2

TSS, ENS - The position has a nominated annual earnings of less than AUD65,000.

Caveat 10

TSS, ENS - The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).

Group: 6215 Retail Supervisors

Description

supervise and coordinate the activities of retail sales workers.

Tasks

    • ensuring that customers receive prompt service and quality goods and services
    • responding to customers' inquiries and complaints about goods and services
    • planning and preparing work schedules and assigning staff to specific duties
    • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
    • instructing staff on how to handle difficult and complicated sales procedures
    • examining returned goods and deciding on appropriate action
    • taking inventory of goods for sale and ordering new stock
    • ensuring that goods and services are correctly priced and displayed
    • ensuring safety and security procedures are enforced

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group

    • 621511 Retail Supervisor

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PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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