621511 - Retail Supervisor
Description
Supervises and coordinates the activities of retail sales workers.
Skill Level
4
Alternative Titles
-
- Checkout Supervisor
- Sales Department Supervisor
Skills Assessment Authority
Caveats
Not eligible if:
Caveat 2
TSS, ENS - The position has a nominated annual earnings of less than AUD65,000.
Caveat 10
TSS, ENS - The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).
Group: 6215 Retail Supervisors
Description
supervise and coordinate the activities of retail sales workers.
Tasks
-
- ensuring that customers receive prompt service and quality goods and services
- responding to customers' inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupations in this Group
