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561611 - Switchboard Operator

Description

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level

5

Alternative Titles

    • Telephone Operator

Skills Assessment Authority

Caveats

No caveats apply to this occupation.

Group: 5616 Switchboard Operators

Description

operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Tasks

    • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
    • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
    • investigating operating system problems and informing maintenance services
    • alerting emergency services when required
    • recording details and determining charges for designated types of calls
    • may monitor the efficiency of systems and maintain service sampling records

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Occupations in this Group

    • 561611 Switchboard Operator

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PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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