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561113 - Telephone Betting Clerk

Description

Records and processes customer bets and account details over the telephone for horse and dog racing, and other sports events. May work in a call centre.

Skill Level

5

Skills Assessment Authority

Caveats

No caveats apply to this occupation.

Group: 5611 Betting Clerks

Description

take bets from customers at betting agencies, over the telephone and on course.

Tasks

    • taking bets and debiting credit accounts and bank accounts electronically, and receiving cash
    • recording and entering bets electronically and in transaction ledgers
    • issuing tickets and preparing summaries of transactions
    • monitoring amounts of money placed on race entrants
    • checking details and numbers on winning betting tickets against those in betting ledgers and electronic records, and paying out money on winning tickets
    • verifying the identity and account balances of betting agency customers
    • answering betting inquiries over the telephone, via email and in person
    • may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZQF Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Registration or licensing may be required.

Occupations in this Group

    • 561111 Betting Agency Counter Clerk
    • 561112 Bookmaker's Clerk
    • 561113 Telephone Betting Clerk
    • 561199 Betting Clerks nec

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PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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