Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.
No caveats apply to this occupation.
Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.