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451612 - Travel Consultant

Description

Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.

Skill Level

3

Alternative Titles

    • Travel Agent

Specialisations

    • Business Travel Consultant
    • Domestic Travel Consultant
    • International Travel Consultant

Skills Assessment Authority

Caveats

Not eligible if:

Caveat 10

TSS, ENS - The position is not located in regional Australia (within the meaning of subregulation 5.19(7) of the Regulations).

Group: 4516 Tourism and Travel Advisers

Description

plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

Tasks

    • determining clients' requirements for travel, accommodation and special interests
    • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
    • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
    • notifying clients of travel dates, baggage limits, and medical and visa requirements
    • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
    • assisting with travel clearances
    • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
    • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
    • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
    • providing literature and information on local and interstate tours and places of interest
    • discussing transport availability and cost
    • may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

NZQF Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

The occupation Travel Consultant in this unit group has a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV or at least three years of relevant experience (ANZSCO Skill Level 3)

In New Zealand:

NZQF Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Occupations in this Group

    • 451611 Tourist Information Officer
    • 451612 Travel Consultant

ABOUT US

FIND US ON:

CONTACT US

PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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