313199 - ICT Support Technicians nec

Description

This occupation group covers ICT Support Technicians not elsewhere classified.

Skill Level

2

Specialisations

• • Applications Packager
  • Computer Systems Technician

Skills Assessment Authority

TRA

Caveats

No caveats apply to this occupation.

Group: 3131 ICT Support Technicians

Description

provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Tasks

• • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Occupations in this Group

• • 313111 Hardware Technician
  • 313112 ICT Customer Support Officer
  • 313113 Web Administrator
  • 313199 ICT Support Technicians nec