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313112 - ICT Customer Support Officer

Description

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level

2

Alternative Titles

    • ICT Help Desk Officer
    • ICT Help Desk Technician
    • Systems Support Officer

Specialisations

    • Network Support Technician
    • Operator Command Support Systems (Army)

Skills Assessment Authority

TRA

Caveats

No caveats apply to this occupation.

Endorsed Correlations to ASCO Occupations

    • 3294-11 Computing Support Technician

Group: 3131 ICT Support Technicians

Description

provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Tasks

    • determining software and hardware requirements to provide solutions to problems
    • responding to inquiries about software and hardware problems
    • adapting existing programs to meet users' requirements
    • installing and downloading appropriate software
    • ensuring efficient use of applications and equipment
    • implementing computer networks
    • designing and maintaining websites
    • repairing and replacing peripheral equipment such as terminals, printers and modems
    • may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Occupations in this Group

    • 313111 Hardware Technician
    • 313112 ICT Customer Support Officer
    • 313113 Web Administrator
    • 313199 ICT Support Technicians nec

ABOUT US

FIND US ON:

CONTACT US

PHONE:

Australia: 1300 619 977
International: +61 7 3181 5588

HEAD OFFICE:

Level 27 Santos Building, 32 Turbot St, Brisbane QLD Australia 4000
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