The Client Charter: The way we work with you
This Charter explains our commitment to get you the best possible outcome for your visa application. Our promise is to maximise your chances of visa application success. Combining our previous experience working within the Department of Home Affairs and our expertise ensures that your application is legally represented in Immigration – giving your visa application a fair evaluation.
For existing and potential clients, we give you accurate and legally compliant advice with the current legislation so you know exactly where you stand.
Our Promise
What we do
> Provide legal representation for your application with the Department of Home Affairs to get the best possible outcome for you
> Provide accurate and quality legal advice based on current legislation
> Guide you efficiently and effectively in obtaining all the requirements to support your application
> Review all documentation and evidence to ensure legal compliance within 3 working days
> Identify red flags to ensure all evidence represents your case in the best light
> Send regular updates about your case when it is pending a decision in Immigration
How we will do it
> Maintain confidentiality and act in a professional manner at all times
> All services and communication will be online for easy access worldwide to ensure that you are always able to contact us
> Case managers are available to talk over the phone during business hours. There will also be a 24-hour response time for emails and calls received outside business hours
> No more long visits to law offices. Get the advice you need sooner
> Act in accordance with our quality assurance policies and procedures
> Maintain our Standard of Procedures to always ensure you experience the highest quality of service
How we will work for you
> Provide affordable legal services with flexible payment options and instalment plans
> Ensure you are aware of your legal rights and obligations as a visa holder
> Minimise jargon so that you always understand the legal advice we give you
> We will treat you and all our clients with understanding and empathy at all times, respecting your cultural background, language and tradition
Your feedback is important to us. If you have any comments, please call 1300 619 917 or email us at [email protected]. All comments will be considered so that we can continue to provide quality legal services and improve your experience throughout your visa journey.
